inquiry process
we’d love to create something for you to love
We believe in full transparency from the very start.
It makes everything run smoother and ensures everyone proceeds with confidence and clarity.
This is how our bespoke process works when creating a custom piece.
1. inquiry submission
Begin by sending us a message through our contact form or via email. Whenever possible, feel free to include:
Design inspiration or past pieces you love
Images and measurements of the space where the piece will live
Timeline requirements or gifting deadlines
A rough budget range
This helps us grasp your vision upfront and respond with intention.
2. discovery & brief
We’ll respond within 2–3 business days.
After reviewing your inquiry, we’ll schedule a call or continue via email to ask any clarifying questions.
We’ll then confirm how your project fits into our current workflow and timeline.
3. design dialogue & proposal
Once we understand your goals, we prepare a sketch and detailed design proposal, outlining:
Project visuals and scale
Materials and finishes
Any framing or installation considerations
An estimated timeline and quote
With your approval, we move forward.
4. design approval & deposit
If the proposal meets your vision, we issue a personalized quote and request a non-refundable 50% deposit.
This secures your slot and initiates our material sourcing process. Creation begins only once both are finalized.
5. material sourcing & creation
We begin hand-selecting materials: each piece of wood is chosen in person from local suppliers, and each fibre sourced thoughtfully. Then, we begin crafting:
Ana builds textile forms by hand
Prash shapes wood by hand in his workshop
6. progress updates
As your project takes shape, we’ll send progress images along the way.
This is your chance to request minor changes to make sure the piece evolves with you (any major changes to sizing and/or design may incur in additional costs).
We aim to keep the process collaborative but focused.
7. final approval & payment
Once the work is complete, we share final images for your sign-off.
If you’re happy, we proceed to sending the final invoice.
We issue the remaining 50% invoice. As soon as it’s paid, we move into packaging and shipping.
8. delivery & installation
Your piece is carefully packed and shipped.
We’ll provide tracking details, and if you're based in Portugal, we can arrange local delivery or pickup.
Installation support is available if needed for an additional fee.
a few things to know
Each commission is expressly unique, made with care, attention, and our collaborative process.
We take on a limited number of custom projects to ensure each piece receives our full focus.
Leading-edge timing: Once we begin working, most pieces take a minimum of 3–4 weeks; earlier start dates depend on our schedule and workload.
Expertise: You’re paying for more than high quality materials. You’re investing in our curated design, sourcing diligence, and years of joint craftsmanship.